- #Wechat official account unable to login how to
- #Wechat official account unable to login full
- #Wechat official account unable to login registration
- #Wechat official account unable to login code
You can still recover an account if a past employee has set it up but left, but we recommend ensuring that the initial admin of an account is a company director, so they are always able to access the account. This will make the process easier, as you’ll be able to call/email an actual representative to assist. Someone from Tencent (company that owns WeChat) will contact you. You’ll need to transfer a requested amount to Tencent to verify your bank account, which will then be refunded to you.
#Wechat official account unable to login registration
Ideally, the personal ID used will be one of a listed company director or signatory on the business registration document. Try to match it to what was used in setting up the account.
#Wechat official account unable to login full
The Company name should be the full business name on your business certification, the licence number will be your ABN or ACN (if in Australia), the ID card number should be your Passport ideally, or driver’s licence number. This should be the same information you used to get the account in the first place: When you click ‘forgot details’ at mp.weixin.qq.com, this time click the green icon on the left:įrom there, you will need to submit full documentation to show your company owns the WeChat account. If you’re not an account admin, for example if a past employee or agency set up your WeChat account, you can go through an account recovery process to reclaim your WeChat account. Recovering an account when you’re not an admin
#Wechat official account unable to login code
You’ll be asked to verify a Captcha code to prove you are not a robot, then will be emailed a password reset link. If you’ve just forgotten your password, choose the option with the blue icon on the right: When you go to mp.weixin.qq.com to log in, click the ‘Forgot login info’ button: If you’ve forgotten the password to your Official Account, this is also an easy setup. Resetting the password for an Official Account You can also find your WeChat ID if you don’t remember it, with the Account Recovery tool You’ll need to navigate to the WeChat Security Center by clicking ‘More Options’ at the bottom of the login page. This is a great option if, for example, you set up an account a few years ago but haven’t used it in a while. You can recover an account by asking your friends to verify you. If you still can’t log in, there are further features available to contact WeChat and recover your account.
Simply click ‘unable to log in’ at the bottom of the page and a menu pops up that enables you to reset via email: If you signed up via an email address, you can also reset your password that way. Enter the code, and you can reset your password. When you’ve used the slide to move the piece from left to right (don’t worry about the Chinese language on the page) you’ll get a success message: This popup can be slow, so wait for it to populate and don’t close the window: Here’s how it looks:Ī window will pop up with an image asking you to slide a puzzle piece into it’s place. As you used your mobile number to set up your account, simply request an SMS code. If you’ve lost your personal WeChat password and want to reset it, WeChat has a built in SMS reset. This process was correct as at October 2019, but is subject to change (usually for the better to make it easier). Recovering an Official Account if a past employee or external agency set it up.Finding the password for your Official Account.When you haven’t logged into WeChat for ages and need to reactivate your account.Here are instructions for a few common scenarios: Because WeChat is all linked to your mobile phone, it’s really easy!
#Wechat official account unable to login how to
One of the most common questions we get asked, is how to resent a WeChat password.
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